FAQs

Orders and Deliveries

Frequently asked questions about online shopping, such as delivery, payment and questions related to customer service

Suggested question include:

Payment

Do you accept credit cards issued outside of Singapore for payment?
Yes, credit cards issued by banks outside of Singapore are accepted
Do you keep my credit card details?
No, we do not keep credit card details. Only transaction details are kept.
How should I make payment?
You need to provide the following upon payment:
– Cardholder name;
– Card number;
– Card expiry date; and
– CVV code.
Once the above-mentioned details are entered, the OTP page will appear to enable you to key in your OTP.
What cards are accepted?
The following cards are accepted:
– Visa
– MasterCard
– UnionPay

The following ePayment wallets are accepted:
– Alipay
– WeChat Pay

Account and Purchase

How do I access my account information?
How do I reset my password?
Will my information be shared with third parties?
What should I if I face problems logging into my account?
Can I make purchase as a guest instead?
Is there a minimum amount I need to purchase from the website?

Shipping and Exchange

Can I have my order delivered at a specific timing?
What happens if I miss my delivery?
What should I do if my order has not arrived?
How long does it take for my orders to arrive?
What is the cost of delivery? How much should I spend to get free delivery?
Do you provide international shipping?
Can I get a refund or exchange of my items?

How to Use Bio-X® Products

TESTIMONIALS

Hear what our customers have to say about Bio-X® products.

My family has been using Bio-X® product for the past six years. They said not only does Bio-X® products smell pleasant, it also serves as disinfecting agent that helps kill harmful bacteria and germs on surfaces.

Personally, I am using Bio-X® Eden for my plants right now, after searching for an organic, non toxic plant supplement online. Ever since I started using the product, I have seen reduction in pest infestation, and my plants have been growing strong and well.

Marcus Teo,
Bank Relationship Manager
My family has been using Bio-X® product for the past six years. They said not only does Bio-X® products smell pleasant, it also serves as disinfecting agent that helps kill harmful bacteria and germs on surfaces.

Personally, I am using Bio-X® Eden for my plants right now, after searching for an organic, non toxic plant supplement online. Ever since I started using the product, I have seen reduction in pest infestation, and my plants have been growing strong and well.

Marcus Teo,
Bank Relationship Manager
My family has been using Bio-X® product for the past six years. They said not only does Bio-X® products smell pleasant, it also serves as disinfecting agent that helps kill harmful bacteria and germs on surfaces.

Personally, I am using Bio-X® Eden for my plants right now, after searching for an organic, non toxic plant supplement online. Ever since I started using the product, I have seen reduction in pest infestation, and my plants have been growing strong and well.

Marcus Teo,
Bank Relationship Manager

In Harmony with Nature

  • Purer Air Quality
    Does not contribute to "sick house" syndrome
  • Water-Based Formulation
    Ecologically Balanced
  • Biodegradable
    Environmentally Friendly

Our Office
Bio Vectrol Singapore Pte Ltd.
24 Pioneer Crescent
#04-08
Singapore 628557

Tel: (65) 6872-3515
Tel: (65) 6872-6558

Copyright © 2020 Bio Vectrol Singapore Pte Ltd. | All Rights Reserved.

Bio-X® and BioVectrol: not all of our formulations are 100% natural or botanical. Some of our products add in only 1 chemical, ETOFENPROX, which was invented & patended by Mitsui Chemical (Japan), which is safer than table salt, certified by WHO & US EPA.